When will my My Monet Art Project Subscription Series ship?
For subscription purchases, we ship projects out twice a month based on when you place your order.
- If you place your order between the 1st and 14th of the month, your project will ship out between 15th and 20th of the month.
- If you place your order between the 15th and last day of the month, you project will ship out between the 1stand 5th of the following month.
You'll receive an email notification with a tracking number once your box ships.
Other tips for managing your account information:
- If you're looking to change your shipping address, updates to your account must be made before the 20th of the month. Send us an email at [email protected]
- Our system automatically downloads all active customer orders on the 14th and last day of the month so we can ship them their boxes. If you decide to cancel your subscription, please contact us before the 10th of the month. If you have any questions, please contact us at [email protected]
- If you place your order between the 1st and 14th of the month, your project will ship out between 15th and 20th of the month.
- If you place your order between the 15th and last day of the month, you project will ship out between the 1stand 5th of the following month.
You'll receive an email notification with a tracking number once your box ships.
Other tips for managing your account information:
- If you're looking to change your shipping address, updates to your account must be made before the 20th of the month. Send us an email at [email protected]
- Our system automatically downloads all active customer orders on the 14th and last day of the month so we can ship them their boxes. If you decide to cancel your subscription, please contact us before the 10th of the month. If you have any questions, please contact us at [email protected]
How am I be billed?
The 5 Project Colored Pencil Art Project Subscription Series: You will be billed every month on the date you signed up for 5 consecutive months. Example: If you signed up on March 3rd, you will be billed again for your next projecct on April 3rd.
*Note: To receive a project every month, there must be an active subscription in our account system. This keeps our shipping list completely up to date for when we prepare our shipments and make shipping labels. If you only want to receive one project please consider purchasing our Single Project Kits. If you do want to cancel your subscription please send us an email at [email protected] requesting to cancel your subscription.
Single Project Kits: You will be billed when you order your project. Projects are typically shipped out within 5 days of receipt of order.
Multi-Project Art Kits: You will be billed when you order your project. Projects are typically shipped out within 5 days of receipt of order.
3 Project Gift Sets: You will be billed for all 3 projects when you place your order. Projects will ship out at the beginning of the following month for three consecutive months. Example: If you order your Gift Set on April 12th, the first project will ship out on May 1st. If you need to make sure the first project gets delivered in time for a special event, send us an email and we will try to accommodate your request.
Please note: If you cancel your subscription series and a shipment has already left, you will not receive a refund on that shipment. For 3 Project Gift Sets are non-refundable.
You can reach us at [email protected] for assistance with any billing questions.
*Note: To receive a project every month, there must be an active subscription in our account system. This keeps our shipping list completely up to date for when we prepare our shipments and make shipping labels. If you only want to receive one project please consider purchasing our Single Project Kits. If you do want to cancel your subscription please send us an email at [email protected] requesting to cancel your subscription.
Single Project Kits: You will be billed when you order your project. Projects are typically shipped out within 5 days of receipt of order.
Multi-Project Art Kits: You will be billed when you order your project. Projects are typically shipped out within 5 days of receipt of order.
3 Project Gift Sets: You will be billed for all 3 projects when you place your order. Projects will ship out at the beginning of the following month for three consecutive months. Example: If you order your Gift Set on April 12th, the first project will ship out on May 1st. If you need to make sure the first project gets delivered in time for a special event, send us an email and we will try to accommodate your request.
Please note: If you cancel your subscription series and a shipment has already left, you will not receive a refund on that shipment. For 3 Project Gift Sets are non-refundable.
You can reach us at [email protected] for assistance with any billing questions.
Can I skip a project shipment with my 5 Project Subscription Series?
If you'd like to take a break from your My Monet Art Project Subscription Series, just cancel your subscription. When you're ready to come back, you'll add a new subscription to your existing account. Need help with this? Email us at [email protected]
What age group is appropriate for My Monet Colored Pencil Art Projects?
Our art projects are aimed towards both new and experienced artists. Although we don't target a specific age group, our projeccts are geared towards anyone over the age of 15 that identifies themselves as artists or wants to try their hand at Colored Pencil Art.
The tracking information says "delivered," but I haven't received my project. What do I do?
Once a project leaves our warehouse, it is in the hands of USPS to control tracking and delivery. Sometimes, packages can be mis-scanned, scanned early, or could be waiting at your post office to be picked up. Chances are, your box is still on its way to you!
Here's what you can do:
Here's what you can do:
- Make sure your shipping address is correct from your receipt.
- Please check with your local post office to locate your box.
- Give your box 7-10 business days from the "delivered" date to arrive at your address.
How long will it take to get my My Monet Art Project?
Once your project has shipped, it should take between 5-7 business days to arrive at its destination. If you have misplaced the tracking number for your shipment, shoot us an email at [email protected] and we will resend it to you.
How do I track the shipment of my art project?
When your project has shipped out, you will receive an email notification with a tracking number. To track packages, enter your tracking number on the USPS tracking webpage here.
What payment options do you accept?
You can purchase My Monet Art projects using a Visa, MasterCard, American Express, Discover.
What’s your cancellation policy?
While we hope you will enjoy your My Monet Art Project creating your own Monet, we understand sometimes you just need to take a break.
Single Project Kits: Once the project has shipped, it is non-fundable. So if you change your mind please let us know as soon as possible.
Multi-Project Art Kits: Once the projects have shipped, it is non-fundable. So if you change your mind please let us know as soon as possible.
3 Project Gift Sets: There is no refunds if you should cancel before all three boxes are shipped.
5 Project Colored Pencil Art Project Subscription Series: If you decide to cancel your subscription, please contact us before the 10th of the month. You will only be charged for the projects that have shipped.
Digital Art Projects: Digital art projects and videos are non-refundable.
If you have a problem with your purchase, please contact us at [email protected]. It is our top priority to make sure you are satisfied with your purchase.
Single Project Kits: Once the project has shipped, it is non-fundable. So if you change your mind please let us know as soon as possible.
Multi-Project Art Kits: Once the projects have shipped, it is non-fundable. So if you change your mind please let us know as soon as possible.
3 Project Gift Sets: There is no refunds if you should cancel before all three boxes are shipped.
5 Project Colored Pencil Art Project Subscription Series: If you decide to cancel your subscription, please contact us before the 10th of the month. You will only be charged for the projects that have shipped.
Digital Art Projects: Digital art projects and videos are non-refundable.
If you have a problem with your purchase, please contact us at [email protected]. It is our top priority to make sure you are satisfied with your purchase.
I have a broken product or missing something in my project, what do I do?
We're so sorry your project was damaged or missing something. All of our projects are hand picked, packed, and shipped by us, so this may have been an oversight on our part, or something that occurred during transit.
Send us an email and a photo of the damaged item or description of what was missing to [email protected] and we will assess the issue to see what we can do to resolve it. We will be back in touch with you within 72 hrs of receiving your email.
Send us an email and a photo of the damaged item or description of what was missing to [email protected] and we will assess the issue to see what we can do to resolve it. We will be back in touch with you within 72 hrs of receiving your email.